Resources
We hope that business negotiators find what they're searching for in our free resources. This is the next best thing to coming to one of our negotiation training courses.
Negotiation Anchoring
Anchoring is an attempt to establish a reference point (anchor) around which a negotiation will revolve. The anchor will often be used as a reference point to make negotiation adjustments. Anchoring often occurs when the first offer is presented at the beginning of a negotiation.
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Avoiding Common Pitfalls during Negotiations in China
Western business people are flocking to the Far East. China has clearly become one of the most sought after places that offer a near endless source of potential market growth. For many westerners, the eastern part of the world is a place steeped in mystery and a culture, both alien and fascinating to our way of doing things. China is a vast potential marketplace of over a billion plus potential. Millionaires spring up like weeds virtually overnight, while millions of peasants
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Negotiation Bargaining
What is bargaining? Bargaining is a simple form of the distributive negotiation process that is both competitive and positional. Meaning bargaining doesn't seek to create value but instead focuses on negotiators claiming value. Bargaining very often revolves around a single issue—usually price. Bargaining predominates in one-time negotiations, e.g. buying or selling a car or house when you don't intend on having an ongoing relationship. One side usually attempts
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Knowing When It's Time to Walk-Not Talk
"A long dispute means both parties are wrong." Voltaire Knowing when and how to negotiate is one thing. Knowing when not to negotiate at all, is an altogether different matter. Every savvy negotiator is aware that there are times to break off the talks for now, in order to enhance the talks later. Reasons could include a cooling off process or to re-evaluate new information. However, there are other thorny conditions which can crop up when the circumstances compel you to not negotiate
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Winners Curse
Occurs when an under aspiring negotiator sets their target or aspirations (goals or objectives) too low at the outset of a negotiation and is granted an immediate agreement by their negotiating counterpart.
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Principal and Agents in Negotiation
In negotiations, you have to know who's sitting at the table. Some of these individuals can make binding decisions on the spot. In many other situations, the people involved represent the decision makers. They may have only limited authority. Or, they may have no authority at all. Let's look at this in more detail. Principals In all negotiations, the principle parties are the decision makers. These are the people who ultimately make or break the deal. These are the 'Top Dogs'.
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Integrative Negotiation
Integrative negotiation is often referred to as "win-win" and typically entails two or more issues to be negotiated. It often involves an agreement process that better integrates the aims and goals of all the involved negotiation participants through creative and collaborative problem-solving. Relationship is usually more important, with more complex issues being negotiated than with distributive negotiation.
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Business Negotiations in Japan
Shattering Common Stereotypes I discovered many things from my 1980s consulting and training work in Japan. One of them was that Westerners in business meetings with Japanese were generally more ill at ease, uncomfortable, and awkward than were the Japanese. This went so much against the stereotypes that both Westerners and Japanese business people shared. People generally viewed the Japanese as shy violets; Westerners as sociable and extroverted. My research about businesspeople,
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Negotiation Agent
A person who acts for or in place of another individual or entity as their representative in a negotiation with a third party. An agent, sometimes referred to as a third party agent, has full or limited authority to act on the behalf of the party they represent.
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The Trust Building Process in Japanese Society
Build Trusting Relationships The Japanese believe that once the initial contact and introductions are completed, the next stage of the process involves developing trust through deeper knowledge of what the Westerners have to offer. This includes: How we handle ourselves as businesspeople and managers. Our efficiency, manufacturing methods, and the standard of quality of our products. Whether or not we are people they can do business with. There are times when the seller
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Negotiation Positions vs. Interests
When two people take opposing sides on an issue in a dispute, they both often refuse to budge from their differing viewpoints. The result is a stalemate. If both sides find a solution, then both can win. We call this resolution a win-win negotiation outcome. You can achieve a win-win by training yourself to pay attention to the interests driving the other side's position in a negotiation. The Negotiation Position The simple reason why many people fail to find a negotiated agreement
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Your Ideal Negotiation Meeting Location
The question as to where a negotiation should ideally take place is a critical one and gives rise to both well-thought advice and knee-jerk reactions. The most widely held belief taught on most sales negotiation courses and buyer negotiation courses is that negotiators are at an advantage holding negotiation meetings on their own territory. I would like to offer some alternative food for thought. Negotiation text books often make analogies with sports events where, true
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Ways to rationalize a stalled negotiation
Everything at the office was moving smoothly along until a nasty little hurricane decided to tear a hole in your supply line. In a time of short supply and high demand, your main supplier is sitting across from you at your desk. He is poking his finger in the air for emphasis, while loudly demanding a 20% increase in their delivery costs. He ends his tirade by telling you that he is,' Not going to budge.Period!' Now, you ask yourself, how am I going to deal with this guy when my company
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Sales Team Negotiation Training: Customized Case Studies
The Negotiation Experts make extensive use of case studies and negotiation training games in training sales negotiation teams. Simulating commercial sales negotiation training scenarios customized to our client's business reality is the best way to assess sales negotiators' strengths and weaknesses. There's no better method of rapid feedback. Mistakes in role-playing don't end up costing sales revenue or sales margin, and role-plays are highly engaging. In this article,
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Frameworks in Negotiations
Preparing for a negotiation can be equated to a couple coming together to build their dream house. Each will have different ideas and visions,on how the house will be designed. They both want the house, but their interests in what they want to derive from the functionality of the house will vary from their unique perspectives. One wants a brightly lit solarium filled with tropical plants; the other wants a roomy workshop. They can either work at cross purposes and end up in a drawn
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Resolving Interpersonal Conflicts
Resolving interpersonal conflicts in the workplace is a healing process often utilized by management. However, it's also a powerful tool that management doesn't often make available to front-line workers. This can be a costly mistake. Interpersonal conflicts between co-workers, can escalate and lead to harmful and bitter repercussions. The resulting damage, if not immediately addressed, can have a negative impact on both morale and productivity. The Issue of Interpersonal
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Negotiating Skills give you options in the Furniture Store
"Let me propose a few options, each of which would be acceptable to us," I said to the furniture store manager in our negotiation. "Either provide us with 80% of our money back for the practically unused piece of furniture we purchased or give us store credit for the full amount. Bear in mind that we just bought a new house. We may very well purchase more items at your store in the future." "Interesting," he replied. "I'll give the owner a call and see what he thinks. Of course, as you know,
Improve your Employees' Negotiation Skill Outcomes
If your company is like the majority of companies today, you are looking at the bottom line seeking for ways to improve results. The negotiating skills of your employees control revenues, and have a direct and significant bearing on financial performance. Employees are negotiating regularly, with customers and suppliers to buy and sell goods and services. In fact, most every relationship a company has must be negotiated or re-negotiated at some point. Most employees entrusted
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Public Leverage in Negotiation Outcomes
Seldom does a day go by that I don't read in a newspaper about a high-profile negotiation. Perhaps it is a union picketing when talks break down, or a board of directors attempting to ward off an unwanted merger. It might even entail the possible settlement of a litigation lawsuit between prominent companies. When I read about these, I often think about why the negotiation has "gone public." My first thought always is to assess who initiated the public coverage of the negotiation.
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Gender Differences in Negotiations
In their book, Women Don’t Ask (2003), Linda Babcock and Sara Laschever state that 57% of male Carnegie Mellon graduate business students negotiate their starting salaries. However, only 7% of women negotiate salaries. This difference results in men's starting salaries that are 7.6% higher than women's. Why don’t women attempt to negotiate as often as men? If women did negotiate, is there any reason to think women would not do as well? When men and women negotiate with
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